HostAureaGuides for hospitality workers
No theory: procedures, formulas and checklists you can use tomorrow morning at reception.
What RevPAR is (and why occupancy alone misleads)
Full rooms and empty accounts: it happens when you watch occupancy only. RevPAR merges occupancy and price into one number.
Tourist tax: the error-free procedure
Every municipality has its own rules: amounts, exemptions, caps. Here's the method to never miss a payment.
Overbooking: the 5 causes and how to zero them
Selling the same room twice costs refunds, bad reviews and paid nights elsewhere. It's almost always method, not bad luck.
Pre-check-in: reception with no queue
Guests fill in everything before arriving. Reception keeps key and smile: 2 minutes instead of 10.
Channel manager: the 5-minute guide
Selling on Booking, Expedia and your site with no channel manager means reloading everything by hand, three times. Here's what it does and how to judge one.
Switching systems without stopping the hotel
Fear of switching keeps bad software alive for years. With a method, the switch is a weekend of work, not a trauma.